Returns and Exchanges

If a pair does not work out, you have 30 days from the delivery date to request a return or size exchange.

Return conditions

• Shoes must be unworn, with no scuffs, creases or outdoor wear.
• Original packaging and any tags should be included.
• Include the order number inside the parcel.

How to start a return

Email support@stainspire.us with your order number and the style you want to return or exchange. Our team replies within one business day with the return address and instructions.

Refunds

Once the returned pair is received and inspected, refunds are issued to the original payment method within 5 to 7 business days. Shipping charges are never charged on the original order, so there is nothing to deduct.

Exchanges

Need a different size? Tell us the size you want in your email. If it is in stock we hold it for you while your return is in transit.

Items that cannot be returned

Worn footwear, items returned after the 30-day window and items damaged through misuse are not eligible for a refund.